Shipping policy
When will my order be shipped?
To estimate when you will receive your order, please refer to the production and delivery timeline below.
Estimated delivery time for orders shipped within the United Kingdom
(processing time + shipping time):
| Order Type | Processing Time | Shipping Time | Estimated Delivery |
|---|---|---|---|
|
Standard Orders (Apparel, Canvas, Rugs & Home Décor) |
5–7 business days | 9–15 business days | 14–22 business days |
|
Customised / Personalised Orders (Custom Prints & Personalised Items) |
7–10 business days | 9–15 business days | 16–25 business days |
For customised or personalised orders, additional time may be required to prepare artwork, layouts, or design proofs before production. Design preparation typically takes 2–3 business days and may vary depending on the complexity of your request.
PLEASE NOTE:
- Order cut-off time: 5:00 PM (UK Time / GMT). Orders placed after this time will be processed starting the next business day.
- The timeframes above apply to standard delivery within the United Kingdom.
- All timeframes are calculated in business days (Monday to Friday, excluding UK public holidays and weekends).
- Delivery times are estimates only and may vary due to seasonal production volume, courier delays, or unexpected logistical circumstances beyond our control.
- During peak shopping seasons or public holidays, processing and delivery times may take slightly longer than usual.
- International or cross-border shipments may experience additional delays due to local customs inspections. We appreciate your patience and understanding.
How can I track my order?
Once your order has been dispatched, you will automatically receive a shipping confirmation email containing your tracking number.
You can track your parcel using the link provided in the email or through common courier tracking portals such as:
• YunTrack
• 17TRACK
• Royal Mail Track & Trace
• Evri Parcel Tracking
If you have any questions about tracking your order, please contact our support team at support@theukbazaar.com.
I haven’t received my parcel. What should I do?
In many cases, parcels may be held at a local delivery depot or a delivery attempt was made while you were out.
If your order has not arrived after 30 business days from the dispatch date and valid tracking details are available, please reach out to us at support@theukbazaar.com. Our team will investigate the issue and provide an appropriate solution, such as sending a replacement or issuing a refund where applicable.
If fewer than 30 business days have passed, we kindly ask for your patience as logistics networks occasionally experience minor delays.
How much does shipping cost?
We are pleased to offer free standard delivery on all orders shipped to the United Kingdom, with no minimum spend required.
Any customs duties, local taxes, or import charges (if applicable) are not included in the product price and remain the responsibility of the recipient.